Case Study: City of West Allis streamlines permitting and attracts new business with BP Logix

Attracting New Business to the City of West Allis Through BPM Technology

The City of West Allis faced slow, paper‑heavy permitting and licensing processes that frustrated new business owners, duplicated effort across departments, and left the city unable to track active businesses or enforce timely renewals. IT Director Jim Jandovitz chose BP Logix and its Process Director BPM platform to replace forms‑centric approaches with process automation that could rapidly create online forms, route approvals, integrate with finance/tax/GIS systems, and support a Lean approach to city operations.

BP Logix implemented Process Director in a phased rollout, forming a cross‑department Steering Committee and developing some 86 applications (early wins: grass-and-weed code enforcement, building occupancy and inspections), with mobile iPad inspections, automated work orders, billing integration and centralized data. The deployment delivered faster, no‑code application builds, actionable process analytics and transparency, and measurable savings—building inspections alone are projected to save about 3,000 hours (roughly 1.78 positions) and “tens of thousands” of dollars annually—prompting Jandovitz to say the city already has its money back.

City of West Allis

Jim Jandovitz

Director of Information Technology and Communications