Case Study: Everlife-CPC Diagnostics improves customer communication and automation with Boyum IT Solutions

Everlife-CPC Diagnostics gained automation & improved its Everlife-CPC Diagnostics Pvt. Ltd. customer communication by 90% with B1UP & B1P&D

The customer, Everlife-CPC Diagnostics, a healthcare diagnostics provider, faced a significant challenge with its manual, time-consuming process for sending customer communications. Its AR department had to manually send weekly account statements, and the task of notifying over 2,000 customers and 200 partners about orders and deliveries was immense. To address this, they worked with vendor Boyum IT Solutions, utilizing their B1 Usability Package and B1 Print & Delivery services.

By implementing Boyum IT Solutions' automated scheduling capabilities, the vendor enabled Everlife-CPC Diagnostics to send communications like monthly statements and payment receipts without manual intervention. This resulted in a 90% improvement in customer communication, greater operational efficiency, and substantially increased customer satisfaction and loyalty.

Everlife-CPC Diagnostics

Ashwin Kailasnath

Head – Digital Transformation