Case Study: Esthétique & Électrolyse Canada boosts shipping speed and customer satisfaction with Boyum IT Solutions' B1 iPayment

Esthetique & Electrolyse Canada increased their productivity with B1 iPayment

Esthétique & Électrolyse Canada, a distributor of aesthetic products and equipment, faced significant operational challenges. They wasted time by manually holding orders in a standby area until invoicing was complete, which led to shipping delays and decreased customer satisfaction. They also needed to comply with new Canadian credit card security laws. To solve these problems, they worked with Boyum IT Solutions to implement the B1 iPayment solution.

Boyum IT Solutions implemented their B1 iPayment solution, which was fully integrated with the company's SAP Business One system. This allowed for the pre-authorization of credit cards during order processing and the automated capture of payments. The results were transformative, eliminating the standby zone and enabling 99.9% of orders to ship on time. The solution also created huge time savings, removed accounting errors, and significantly increased both customer and staff satisfaction.

Esthétique & Électrolyse Canada

Pascal Brien

General Manager