Case Study: ImageTrend improves efficiency with Boyer & Associates and Microsoft Dynamics 365 Business Central

ImageTrend boosts efficiency with Boyer & Associates using 100+ Copilot licenses

ImageTrend, a SaaS provider for emergency healthcare data, faced challenges with its outdated on-premise accounting software and inefficient, manual data retrieval processes after a company acquisition. They engaged their existing vendor, Boyer & Associates, to implement a modern cloud ERP solution, Microsoft Dynamics 365 Business Central, to gain real-time insights and streamline operations.

Boyer & Associates implemented Business Central and later created a custom AI agent, the Boyer Central Agent, which allows non-ERP users to self-service data directly from Outlook or Teams. This solution dramatically improved efficiency, eliminating a previously time-consuming, two-day data request process. The implementation provided a single source of truth, enhanced reporting, and secured significant ROI, leading ImageTrend to expand its use of Microsoft AI tools and plan for further automation.

ImageTrend