Case Study: DEFRA achieves secure cloud-based mobile device management with boxxe and VMware Workspace ONE

Defra - Customer Case Study

The UK government's Department for Environment, Food and Rural Affairs (DEFRA) required a new mobile device management solution to handle its vast and distributed fleet of devices, needing a cloud-based system to avoid on-premise hardware. With an expiring Blackberry environment, the challenge involved managing up to 35,000 devices across multiple agencies, each with its own data centre and helpdesk. boxxe was chosen to implement the solution.

boxxe deployed VMware Workspace ONE as the centralized mobile device management platform, migrating 1,800 devices within the first four weeks. They hosted the service on a resilient, active-active architecture across two data centres and integrated it with DEFRA's existing systems. The results included enrolling 5,000 active users within five months while maintaining 99% availability and meeting service desk SLAs. boxxe provided ongoing support and training, delivering the project on time and within all performance parameters.

DEFRA

Graham Wells

Cloud Service Manager