Case Study: Thirteen Group achieves faster document management with boxxe's Microsoft SharePoint and Power Automate

Customer Sharepoint environment and automated workflows using Robotic Process Automation (RPA)

Thirteen Group, a landlord and housing developer managing 34,000 properties, faced significant inefficiencies with its analogue document management system. Agents were burdened by a manual, six-step process to scan, save, and label each property document, which was time-consuming and prone to human error, impacting customer service. boxxe was engaged to address this challenge with a digital solution.

boxxe implemented a robust digital workspace using Microsoft SharePoint and developed a custom Robotic Process Automation (RPA) tool with Power Automate. This solution automated the document labeling process, drastically reducing the time per document from two minutes to just 20 seconds. The project saved Thirteen an estimated 250 working days of effort, streamlined their system, and allowed agents to focus more time on customer care.

Thirteen Group

Jayne Allport

Head of Service, Systems & Application Improvement