Case Study: American eBox achieves faster high-volume shipment processing and lower labor costs with BoxOn Logistics

American eBox - Customer Case Study

American eBox, a global provider of international P.O. Box and package forwarding services, needed a way to segment customers, bill different plans, automate add-on services, speed label generation, and reduce call volume and manual labor as shipment volumes grew. To address these operational and billing challenges they turned to BoxOn Logistics’ configurable software and customer/agent portal.

BoxOn Logistics implemented a rules-driven rate and billing system with a front-end portal for customers and agents, automated add-on charges and invoicing, and one‑click label generation tied to distribution-center printing. As a result, American eBox processes high volumes of shipments in much less time, cut labor costs, reduced unnecessary phone calls, improved customer retention, and achieved better workflow, profitability and company growth.

American eBox

Jeremy Hansen

Chief Executive Officer