Case Study: a large medical practice boosts online reviews and star ratings with BoxCrush reputation management

Large Medical Practice boosts reviews 3.7 to 4.3 with BoxCrush

A large medical practice hired BoxCrush to help manage its online reputation. The challenge was that its Google My Business listings had poor search visibility, a low average star rating of 3.7, and very few reviews, which was detrimental to its credibility in a competitive field.

BoxCrush first optimized the local listings and then implemented a reputation management service. This involved creating a system to solicit reviews from patients via email and text templates and then displaying those reviews on the client's website. After a year, the average star rating increased from 3.7 to 4.3, and the number of reviews grew substantially. BoxCrush's strategy significantly improved the practice's online visibility and credibility.