Case Study: U.S. Food and Drug Administration (FDA) achieves modernized IT and streamlined, secure collaboration with Box

U.S. Food and Drug Administration (FDA) - Customer Case Study

Box, a cloud content management provider used by more than 76,000 organizations, was selected by the U.S. Food and Drug Administration to help modernize its IT infrastructure and digitize business processes. The FDA needed to improve external collaboration with industry and experts, reduce fragmented content systems, and ensure strong governance and security for sensitive data while reimagining stakeholder engagement.

Box provided a centralized content portal to automate workflows, streamline collaboration with external parties, and consolidate document management, while adding administrative and cybersecurity controls at scale. The partnership reduced infrastructure complexity, improved cross‑industry communication that can speed drug development reviews, and extended Box’s government and life sciences footprint alongside its existing customers in the sector.

U.S. Food and Drug Administration (FDA)