Case Study: Town of Cary modernizes city services and secures citizen data with Box

Town of Cary, North Carolina Imagining and designing a city of the future with Box

The Town of Cary, North Carolina — a thriving municipality of 170,000 residents — needed to modernize citizen services and internal processes without losing the institutional knowledge of a largely non–digital-native workforce. City leaders sought a secure, centralized way for 1,200 employees across dozens of departments to access maps, drawings, reports and workflows needed to deliver responsive services.

Cary’s Research & Development Division implemented Box with Box Shield and a seamless Salesforce integration, creating a centralized content catalog with rich metadata, permission controls and a custom workflow linking projects across departments. The result: transformed cross‑departmental processes, stronger governance and frictionless security that protects sensitive citizen data while enabling staff to deliver faster, more consistent experiences.

Town of Cary

Dan Ault

Assistant Town Manager and Chief Innovation Officer