Case Study: Boston Planning and Development Agency achieves 40% reduction in content duplication and faster, more secure collaboration with Box

The Boston Planning & Development Agency Modernizing government services and reducing risk

The Boston Planning & Development Agency (BPDA) faced slow, paper-based workflows that impeded project delivery and made it difficult for employees to find the right files. Content was fragmented across local drives, email and scans, creating version-control problems and security gaps — roughly 40% of BPDA content was duplicate material.

BPDA moved to Box for cloud storage and collaboration, onboarding new hires and sharing content via secure links while exploring automation with Box Relay. The change sped up day-to-day work and onboarding, reduced errors and tightened version control, cutting content duplication by 40% and enabling further improvements like metadata, Gmail/G Suite integration and single sign-on.

Boston Planning and Development Agency

Michael O'Shea

Chief Information Officer