Case Study: IDEXX achieves rapid remote-work enablement and scalable cloud collaboration with Box

IDEXX continues to innovate amidst global disruption

IDEXX, an S&P 500 biotech serving companion animals, livestock and poultry, water testing and dairy markets, faced sudden disruption when COVID-19 forced it to move from a distributor-based model to direct-to-customer operations and enable large-scale remote work. The company needed faster cross-team coordination, secure content sharing, and compliant workflows to keep delivering critical diagnostics and services while protecting employees and customers.

IDEXX adopted a cloud-first collaboration strategy using Box and Box Relay to manage content, route approvals, and automate workflows, enabling rapid, reliable service delivery and improved compliance. The changes also streamlined remote onboarding, removed geographic hiring constraints, broadened the talent pool, and created a scalable foundation for ongoing digital transformation.

IDEXX

Ken Grady

Chief Information Officer