Case Study: Tri-Counties Regional Center speeds approvals and improves compliance with Box

Helping Tri-Counties Regional Center Focus on People, not Paper

Tri-Counties Regional Center, a state-funded organization that supports individuals with developmental disabilities, faced a significant challenge with its paper-based approval process for health services. This outdated system, reliant on printing, mailing, and faxing, caused delays of weeks or months that obstructed the lives of the people they serve. The organization needed a secure, compliant solution to manage its protected health information, leading CIO Dominic Namnath to turn to the vendor Box.

By implementing Box, Tri-Counties gained a central, secure platform to manage and share files across its six offices and the 12,000 people it serves. The integration of Box with DocuSign was pivotal, enabling electronic signatures for required paperwork. The vendor Box provided a solution that drastically reduced approval times from weeks to mere minutes. A profound additional result was that adults with developmental disabilities gained the independence to sign documents for the first time.

Tri-Counties Regional Center

Dominic Namnath

Chief Information Officer