Case Study: Dubai Airports achieves rapid remote operations and cloud resilience with Box

Dubai Airports innovates aviation on the fly

Dubai Airports (DXB), the world’s busiest international airport, manages a complex ecosystem of about 3,000 direct employees and up to 100,000 people on its two campuses, including partners and contractors. When COVID-19 collapsed passenger traffic, the airport still had to keep cargo, supplies and critical infrastructure running, forcing rapid pivots to remote operations and high-pressure decisions around monitoring, facilities and regulatory governance.

Because DXB already had a cloud-first strategy—using Box for content management and Okta for identity—the team spun up virtual access to cameras and monitoring in about 40 minutes and shifted many IT and help-desk functions offsite. The cloud tools simplified governance, enabled one-person onsite work while teams coordinated remotely, and allowed the airport to advance maintenance and emergency-power testing during downtime. The result was faster response, sustained digitization, and a hybrid, more resilient operating model that cemented cloud as a core part of DXB’s future strategy.

Dubai Airports

Michael Ibbitson

Executive Vice President of Technology and Infrastructure