Case Study: LegalZoom modernizes customer experience and secures content with Box Platform

Creating a better customer experience with the cloud

LegalZoom helps individuals and small businesses access legal and financial services that are typically costly, confusing, and intimidating. With a mission to “democratize law,” the company set out to simplify legal language, emotionally connect with customers, and deliver a user-friendly self-service mobile experience—but doing so required modernizing their technology and the way they managed the content that powers those services.

LegalZoom moved its content management to the cloud using Box Platform and Box Governance to provide secure, compliant access to documents and consultations. The result was a redesigned customer experience: a mobile app that makes legal services approachable and actionable, plus internal Box integrations that streamlined workflows, improved collaboration with outside lawyers and accountants, and reduced manual tasks.

LegalZoom

John Suh

Chief Executive Officer