Case Study: Certintell scales pharmacy onboarding 9x with Box

Certintell scales pharmacy onboarding 9x with Box

Certintell, an Iowa-based telehealth service provider, faced significant challenges in manually onboarding over 1,000 pharmacy partners. Their slow, manual processes required five team members and only allowed them to onboard six pharmacies per month, creating bottlenecks and diverting staff from strategic work. They turned to Box and its Intelligent Content Management platform to automate workflows and scale operations securely.

By implementing Box with features like Box Hubs, Box Forms, Doc Gen, and Box Sign, Certintell automated its pharmacy onboarding workflow. The solution reduced the number of people required from five to one and scaled their onboarding rate by 9x, from six to 57 pharmacies per month. Box helped Certintell reduce onboarding resources by 80%, cut project cycle times by 20%, and build a culture of trust and transparency with its partners.

Certintell