Case Study: Greenway Health achieves secure, streamlined billing and faster payments with Box

Box helps health information technology leader transform secure billing process

Greenway Health is a market leader in health information technology, offering products like PrimeRCM for patient billing, an EHR, and practice management tools. Faced with the need to move to the cloud while keeping sensitive patient data secure and resolving a major pain point—customers struggling to locate billing documents, which caused billing delays and lost revenue—Greenway sought a streamlined, compliant solution.

By adopting Box and integrating it into PrimeRCM via APIs, Greenway linked patient documents to accounts, created instant collaborative folders for new practices, and enabled secure uploads that replaced faxing and scanning. The integration automated notifications for immediate review, improved document discovery and turnaround, and reduced the time to receive payments—delivering a faster, more secure billing process and a better customer experience without a separate compliance system.

Greenway Health

Todd Tingen

Principal Software Engineer