Case Study: Allstate achieves streamlined mobile claims and enhanced customer experience with Box

Allstate Using a mobile app to put customers in good hands

Allstate, a major insurer facing pressure from nimble insurtech startups and rising consumer expectations for mobile-first services, set out to modernize its customer experience and retire legacy systems. The challenge was to build a secure, compliant platform that works both in customer-facing mobile apps and Allstate’s back-office systems while capturing the data needed to personalize products and reduce friction.

Allstate Mobile, built in part on Box, gives customers a single app to submit accident claims at the scene, upload photos and video, review policies, access proof of insurance, request roadside assistance, and opt into Drivewise for usage-based discounts. The solution streamlined claims workflows, increased customer autonomy, and unlocked richer data for personalized pricing and services — all on a future-forward, well-integrated tech stack.

Allstate

Mike Antognoli

Senior Mobile Product Manager