Case Study: City of Columbia achieves paperless, mobile-enabled operations and faster response with Box

3 Ways The Cloud is Moving Government Organizations Forward

Box, Inc. partnered with the City of Columbia, MO — where Director of IT Robert Simms was confronting paper-heavy workflows, a largely mobile workforce, and slow access to critical information that hampered service delivery. City staff were spending hours searching through binders and reference manuals, delaying routine and emergency responses.

By moving documents to Box’s cloud platform, Columbia created a single source of truth with full-text search and instant, device‑agnostic access for field workers. The result: paper was eliminated, updates propagated immediately across departments, response times dropped, and employees could serve citizens more efficiently.

City of Columbia