Case Study: Com Laude achieves an intuitive multi-device customer experience with Box UK

Com Laude advances domain management with Box UK through 22 stakeholder interviews

Com Laude, a trusted provider of domain name and registry management services, required assistance from Box UK to upgrade its software systems. Their challenge was to deliver a contemporary, intuitive customer experience with multi-device access while integrating disparate processes and services across their teams.

Box UK implemented a user-centred agile discovery project that included stakeholder interviews and in-depth analysis. This process delivered a product vision, user story maps, and a definition for a Minimum Marketable Product (MMP). As a result, Com Laude gained the insight needed for informed future development plans and the skills to work in a more user-centred way, positioning them to become a market leader.

Com Laude