Case Study: a leading U.S. telecom operator modernizes B2B commerce with Bounteous

Transforming the B2B Telecom Customer Experience

A leading U.S. telecom operator faced a poor B2B customer experience due to its legacy monolithic architecture, which created high complexity, low performance, and inconsistent journeys across channels. The high operational costs from licensing and a slow time to market prompted the telecom to partner with Bounteous for a comprehensive assessment and modernization of its commerce platform.

Bounteous migrated the client from a licensed monolithic platform to a highly-scalable, open-source microservices architecture. This solution, implemented in just seven months, resulted in significant cost savings from eliminating licensing fees. The modernized system led to shorter development cycles, negligible downtime, and increased reliability for the telecom operator.