Case Study: a premier healthcare system improves physician search and appointment scheduling with Bounteous and Adobe Experience Manager

Redesigning the Provider Search Experience to Improve User-Friendliness

The customer, a premier healthcare system, was struggling with a user-unfriendly physician search portal that delivered incorrect results due to fragmented and manually managed data. They partnered with Bounteous to redesign and build a custom physician search solution within Adobe Experience Manager (AEM) to improve the patient experience and increase appointment bookings.

Bounteous implemented a solution in AEM that leveraged Content Fragments and third-party integrations like Phynd and Yext to dynamically deliver rich, up-to-date provider profiles. This streamlined data management, decreased maintenance, and enabled intelligent search results. The new portal also featured online scheduling, making it easy for patients to book appointments. Bounteous's work provided the client with easier content updates, improved website tracking via Adobe Analytics, and a more intuitive user experience.