Case Study: a telecom operator achieves 30% faster issue resolution with Bounteous

Optimizing Prepaid Charging System for a Telecom Operator

A Telecom Operator, a leading mobile services provider, sought a strategic partner to manage the support, operations, and enhancement of its prepaid charging system for over 4 million subscribers. Their challenges included ineffective OEM support and a lack of 24×7 technical operations or system health monitoring. They engaged Bounteous for its telecom BSS expertise.

Bounteous implemented robust operational processes and established a Network Operation Centre (NOC) to provide 24×7 support. Their solution automated system health checks and improved redundancy architecture. This resulted in a 30% reduction in resolution time, significantly improved network stability, and exceeded all agreed system SLAs for the telecom operator.