Case Study: a leading British multinational telecommunications company achieves greater service agility with Bounteous's next-gen diagnostic tool

Next-Gen Diagnostic Tool Impacts the Service Agility of Customer Facing Units

A leading British multinational telecommunications company faced challenges with its outdated fault management system, which lacked service agility. Over 250,000 broadband diagnostic tests were run weekly, half of which resulted in a 'no fault' outcome. Bounteous was engaged to help the client develop a next-generation diagnostic tool to serve its customer-facing units.

Bounteous implemented a robust, cloud-compliant fault management system featuring a revamped GUI and a knowledge-based tool. This solution provided quick, recommendation-based outcomes and allowed for customizable workflows. The new tool delivered a 15% reduction in tests with a 'no fault' outcome and reduced repeat faults by approximately 300 per week, significantly boosting operational efficiency for the client.