Case Study: a leading British multinational telecommunications company improves B2B customer experience with Bounteous mobile-first omni-channel solution

Mobile First Driven Omni Channel Experience for a Telco

A leading British multinational telecommunications company faced challenges with its B2B customer experience, which was impacting retention and revenue. Its ordering and service management processes were poor, and a lack of self-service options was increasing operational costs. The company partnered with Bounteous to address these issues.

Bounteous developed and implemented a mobile-first, omnichannel solution that included native Android and iOS apps with single sign-on. They integrated these with the telco's existing systems via an API Gateway and RESTful Web APIs. This new strategy significantly enhanced the customer experience, allowing B2B clients to easily manage orders, faults, and bills. The solution improved customer retention, reduced operational costs, and provided a seamless, scalable experience across all platforms.