Case Study: a financial services client achieves real-time analytics and operational visibility with Bounteous data lakes

Data Lakes Approach for Superior Agent & Member Experience

The Client, a financial services company, faced significant data challenges due to its widely-distributed legacy systems. These systems lacked integration, preventing visibility into operations and real-time analytics. Bounteous was engaged to address the error-prone, labor-intensive, and expensive ad-hoc IT infrastructure, which also suffered from a lack of a responsive customer master and concerns over data reliability.

Bounteous implemented a cutting-edge data lake solution using a pipeline with change data capture, distributed event streaming, and No-SQL databases. This created a real-time, validated data flow. The solution was rolled out across six Southeast Asian countries, successfully migrating 10 million policies. It provided a single source of truth, improved reporting, and reduced errors by offering real-time alerts on data anomalies, removing inefficiencies from manual processes.