Case Study: Wasserstrom modernizes foodservice commerce with Bounteous

Bounteous and Wasserstrom Drive Innovation Through AI and Commerce

Wasserstrom, a 125-year-old leader in the restaurant equipment and services industry, faced challenges with its manual, time-consuming quoting and ordering processes. These analog systems were straining internal resources and failing to meet the expectations of modern franchise operators. To address this, Wasserstrom partnered with digital innovation firm Bounteous to reimagine its customer and associate experience.

Bounteous implemented a multi-faceted solution including an Adobe Commerce platform for self-service resupply orders and a custom interactive quoting application called ClearQuote. They also developed two AI-powered tools: an internal knowledge assistant named Nathan and a Customer Quote Companion for clients. These solutions have significantly compressed quote approval timelines, reduced the operational drag of routine orders, and accelerated associate onboarding. Bounteous delivered a portfolio of digital capabilities that position Wasserstrom as an innovation leader in its industry.

Wasserstrom