Case Study: The Skin Agency streamlines operations and improves client experience with Boulevard

How The Skin Agency Streamlined Operations and Elevated the Client Experience

The Skin Agency, a three-location medspa in Los Angeles, was looking to replace a disjointed set of tools for charging clients, checking them in, and communicating with them. The fragmented process slowed responses to potential clients and made it harder for front desk staff to quickly access the information they needed. Boulevard provided the client experience platform used to streamline these operations.

With Boulevard, The Skin Agency brought appointments, paperwork, confirmations, and client information into one system, reducing manual work and making it easier for staff to multitask and focus on the client experience. The team also adopted Boulevard Offset to help lower card fees, and they saw measurable improvements including a 10% increase in online booking and zero no-shows for more than a year.

The Skin Agency

Romina Vardanyan

Owner