Case Study: SAUNA HOUSE boosts bookings and retention with Boulevard

How SAUNA HOUSE® Democratizes Hot/Cold Therapy

SAUNA HOUSE, an Asheville-based hot/cold therapy business, needed booking software that could support its unique sauna services, improve onboarding, and make it easier for staff to manage appointments and gratuities. Before switching to Boulevard, the team struggled with systems that were difficult to use, lacked customer support, and didn’t fit their business model.

With Boulevard’s client experience platform, SAUNA HOUSE gained a customizable booking flow through the open API, better support from dedicated customer success resources, client tagging, and Precision Scheduling™ tools. Boulevard also helped improve gratuity transparency and marketing performance, with automated campaigns driving more than 200 completed appointments and over $12,000 in associated sales in two months.

SAUNA HOUSE

Jennifer Richter

Vice President of Operations