Case Study: Charles Ifergan Salon boosts employee retention and streamlines operations with Boulevard

How Charles Ifergan Salon Leveraged Client Tracking to Boost Employee Retention

Charles Ifergan Salon, a three-location salon group in the Chicago area, turned to Boulevard in 2021 after its previous software struggled to support departmentalized services, multi-location scheduling, and the need for a central client database. The team needed a better way to manage appointment timing, client records, and administrative work while maintaining high-touch service and supporting employee retention.

With Boulevard’s Precision Scheduling™, Custom Timing and Pricing, and Client Tracking features, Charles Ifergan Salon centralized its data, improved booking accuracy, and streamlined payroll and reporting. Boulevard also helped the salon build a loyalty program using client tracking, including assigned/reassign tags, referral reporting, punctuality bonuses, and rewards tied to service and product sales, saving hours on payroll and giving the team better insight into client acquisition and staff performance.

Charles Ifergan Salon

Philippe Ifergan

General Manager