Case Study: Visma achieves 24/7 customer support with BotXO

Visma e-conomic continues the positive development of artificial intelligence

Visma e-conomic, part of Visma, wanted to improve customer support for its accounting software users, especially outside normal business hours. Although it already offered a support lexicon, courses, videos, and email support, customers still needed help in the evenings and on weekends. To meet this need, Visma e-conomic looked to BotXO for a chatbot solution, using BotXO’s AI chatbot platform to extend its self-service experience.

BotXO implemented the Albot chatbot for Visma e-conomic, giving customers 24/7 support and answers to even difficult questions when staff were offline. The solution improved customer experience by providing immediate help rather than making users wait until the next day, while also freeing the support team to focus on more value-adding work. The case study highlights better service around the clock, though it does not provide specific numerical results.

Visma

Peter Luthman

Customer Service Manager