Case Study: Venture Cup achieves 95% user satisfaction with BotXO

Venture Cup Ensured 95% user satisfaction with thier Chatbot

Venture Cup, a Denmark-based global startup organization for university students, needed a better way to collect ongoing feedback from mentors and mentees in its Mentor Program. Traditional email surveys produced low response rates, especially among busy mentors and younger startup founders, while staff were spending too much time on follow-up calls and emails. BotXO helped address this challenge with its automated chat service.

BotXO implemented MentorBot, a chatbot on Facebook Messenger that used quick replies, free text, and automated follow-ups to gather feedback in a conversational way. The solution delivered a 65% average completion rate, reduced follow-up calls by 92%, saved 20 hours per month per employee, and achieved 95% end-user satisfaction.

Venture Cup

Human Shojaee

Chief Executive Officer