Case Study: Hamsto improves customer support and customer journey with BotXO chatbot technology

Hamsto - Customer Case Study

Hamsto, a shared-economy platform for renting out and renting storage and parking space, needed a way to support customers throughout the entire journey, including sign-up and questions about tax, insurance, and payment. To meet this challenge, Hamsto used BotXO’s chatbot technology to build a 24/7 customer service chatbot that could answer common questions consistently and help users at any time.

With BotXO, Hamsto launched a data-driven chatbot that collects behavioral data and insights to improve both the chatbot and the wider customer journey. The solution gave Hamsto constant support, a competitive advantage through better customer understanding, and a user-friendly platform that allowed the team to build and launch the bot with minimal help; however, the case study does not provide specific numeric results.

Hamsto

Brian Tange

Chief Executive Officer