Case Study: Mutual of Omaha boosts contact rates with Botsplash

Mutual of Omaha boosts contact rates from 12% to 60% with Botsplash

Mutual of Omaha sought to improve its customer outreach and engagement rates through more effective communication channels. To address this challenge, they partnered with the vendor Botsplash to implement its SMS engagement and mobile outreach solutions.

By leveraging Botsplash's platform, Mutual of Omaha unified agent workflows and utilized intelligent automated tools for outreach and re-engagement. This solution dramatically improved their contact rates from 12% to 60%, leading to higher sales, increased efficiency, and shorter close times.

Mutual of Omaha