Case Study: Go Mortgage achieves seamless live lead engagement with Botsplash

Go Mortgage - Customer Case Study

Go Mortgage required a tool to empower their Client Engagement Team to efficiently transfer text and chat leads, often mid-conversation, directly to a specific loan officer. They also needed a solution capable of automating real-time follow-ups with leads. They turned to Botsplash and its platform to address these challenges.

Botsplash provided an omni-channel platform that drives live engagement through chat, text, social media, and Google Business Profile. The solution enabled seamless internal transfers and warm handoffs, and its integration with Velocify provided real-time, two-way milestone updates. The vendor's mobile app and strong partnership allowed Go Mortgage to cultivate client relationships effectively at scale. The Botsplash team was highly responsive, delivering thoughtful modifications and providing excellent support, making them a valued addition to the company's tech stack.

Go Mortgage

Koby Luedtke

SVP of Digital Lending