Case Study: AmeriSave Mortgage Corporation enhances the digital mortgage experience with Botsplash

AmeriSave Mortgage Corporation - Customer Case Study

AmeriSave Mortgage Corporation, a leading digital mortgage lender, sought to enhance the intersection of technology and human interaction within its customer journey. Their goal was to make the process easier and more positive for both consumers and employees by automating tasks and improving live connections. To achieve this, they partnered with the vendor Botsplash.

Botsplash implemented a comprehensive solution including push messaging, customer-facing chat, and mobile tools for loan originators. This enabled faster quotes, proactive communication, and seamless connections across web and social channels like Meta Messenger. The Botsplash platform also provided critical analytics and insights, helping AmeriSave identify issues and guide business decisions. The partnership resulted in a game-changing experience, with Botsplash's technology and exceptional customer service acting as a true business partner to adapt to the company's evolving needs.

AmeriSave Mortgage Corporation

Magesh (Umasankar) Sarma

Chief Information Officer and Chief Strategy Officer