Botsify
4 Case Studies
Case Study: India Go Solar saves 20 hours of daily customer support with Botsify
A Botsify Case Study
How India Go Solar Saves 20 Hours of Customer Support Daily
India Go Solar, India’s first solar e-commerce marketplace, needed a better way to handle the large number of daily customer questions coming in via its Facebook Page and website. To improve support, lead capture, and user engagement, the company turned to Botsify for an automated chatbot solution.
Botsify implemented a single chatbot across India Go Solar’s website live chat and Facebook Messenger to answer product and service questions, route users to support, collect lead details, and guide affiliate and product inquiries. The results included more than 4,400 website chatbot users and 400+ Messenger users, 8,000+ messages served, over 4,500 leads collected, and an estimated savings of 20 hours and 21 minutes of customer support time every day.
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