Case Study: S&B Filters achieves 50% support automation with BotsCrew

S&B Filters automates 50% of support requests in 4 weeks with BotsCrew

S&B Filters, a U.S.-based manufacturer of automotive air filters, faced increasing pressure on its support team from a high volume of customer inquiries. The company's CEO had built a prototype AI assistant using Claude's MCP connector for NetSuite to check order status, but it suffered from slow response times, was difficult to maintain, and was not built for production use. This led them to seek a solution from vendor BotsCrew.

BotsCrew rebuilt the architecture from the ground up, creating a custom AI agent stack integrated directly with NetSuite. The solution provided instant access to order data for both internal support teams and a customer-facing website assistant, while also handling product knowledge queries. This implementation by BotsCrew automated roughly 50% of support requests, achieved a 24x faster first response time, and delivered an estimated 250% ROI in the first year, resulting in $140k in annual cost savings.

S&B Filters