Case Study: Kravet Inc boosts AI accuracy to nearly 90% with BotsCrew

Kravet boosts AI accuracy to nearly 90% with BotsCrew

Kravet Inc, a global leader in luxury home furnishings with nearly 1,000 employees, faced challenges in knowledge retrieval due to its vast amounts of unstructured and outdated data across various departments. Skeptical that an off-the-shelf AI solution could handle their complex data, which included unreadable formats and a massive product catalog, they partnered with BotsCrew to build a custom internal AI assistant.

BotsCrew implemented a strategic, data-driven approach using their Enterprise Platform with RAG infrastructure, OpenAI, and integrations with Kravet's existing systems like Algolia. After initial testing revealed key issues, BotsCrew made several tweaks including data cleansing and model adjustments. This solution dramatically increased the AI's reply accuracy from less than 60% to nearly 90%, providing employees with reliable information on over 125,000 products and real-time inventory status.

Kravet Inc