Case Study: Legendary.cx Saves $20,919 in 30 Days with BotsCrew Automation

Anonymized Cosmetics Client story with Legendary.cx offer and GPT-3.5 implementation

Legendary.cx, a global leader in customized hair, skin, and body care products, faced significant customer support challenges due to its rapid e-commerce growth. The brand was handling thousands of daily inquiries, leading to high agent workload and the need for faster response times for routine requests like subscription management and order changes. BotsCrew reached out to the client with a solution to automate these processes.

BotsCrew implemented an AI Email Automation chatbot integrated with the client's systems. The solution automated responses to repetitive questions, using existing email templates to maintain brand voice. This resulted in a savings of $20,919 in just 30 days, a reduction in agent workload, and faster resolution times, setting the stage for the chatbot to eventually handle 90% of all support requests.

Legendary.cx