Case Study: Windstream improves customer service with Botpress

Windstream improved customer service by switching chatbot platforms

Windstream turned to Botpress to improve customer service and replace a previous chatbot solution that was not meeting its needs. As a company handling a high volume of customer requests through live agents, a self-service portal, and a call center, Windstream wanted a more customizable and better integrated chatbot that could expand its customer success capabilities.

Using Botpress, Windstream built a full-service chatbot that could answer questions and resolve issues such as changing appointment dates and troubleshooting broadband problems. Botpress integrated with Windstream’s existing systems and processes, helping maintain operational continuity while improving service quality, and the chatbot now handles customer requests at scale and supports Windstream’s competitive advantage.

Windstream