Case Study: Waiver Group achieves 25% more consultations with Botpress

Waiver Group’s 25% increase in leads delivered full ROI after 3 weeks

Waiver Group, a healthcare consulting firm that helps providers navigate Medicaid Waiver Programs, wanted to scale its sales process without adding manual work. Working with Botpress, it looked for an AI chatbot solution that could book more consultations, qualify leads, and fit into its existing workflows during a busy season.

Botpress helped Waiver Group launch Waiverlyn, a digital concierge built by Hanakano Consulting that answered questions, captured lead details, booked consultations, and integrated with Google Calendar, Sheets, and email. The result was a 25% increase in consultations booked, a 9x jump in visitor engagement, no traffic loss from web forms, and positive ROI within 3 weeks.

Waiver Group

Gordon Clark

Founding Partner