Case Study: Quebec Ministry of Health and Social Services improves COVID-19 citizen support with Botpress

The Ministry of Health and Social Services implemented an AI chatbot to help respond to the COVID-19 pandemic

The Quebec Ministry of Health and Social Services (MSSS) faced a massive surge in public inquiries about COVID-19, which risked overwhelming its human support agents. The ministry needed a scalable way to provide citizens with 24/7 access to reliable information on symptoms, guidelines, and testing. To address this challenge, they implemented an AI-powered chatbot using the Botpress platform.

Botpress enabled the MSSS to rapidly deploy a solution, developing a proof-of-concept in over two weeks and moving it into full production in under 30 days. The chatbot effectively handled the high volume of inquiries, reducing the load on the call center and ensuring citizens had constant access to consistent, up-to-date information.

QC Health Ministry