Case Study: Super Dispatch triples AI resolution with Botpress

Super Dispatch triples AI resolution to 66% with Botpress

Super Dispatch, a transportation logistics company, faced a challenge with their previous AI support tools from Fin and Zendesk. These vendors charged per resolved ticket but often closed conversations without actually solving the customer's problem, leading to inefficiencies and unresolved issues. They sought a solution from Botpress that would provide meaningful resolutions rather than just increasing closure rates.

By implementing Botpress, Super Dispatch built an AI agent capable of taking real actions, such as collecting payments in chat, and ensured seamless handoffs to human agents. This solution tripled their AI resolution rate to 66% and drastically reduced their cost per resolution to just 67 cents, all while maintaining an 89.5% customer satisfaction score on AI-assisted tickets.

Super Dispatch