Case Study: Ruby Labs automates 4 million support interactions per month with Botpress

Ruby Labs automates 4 million support interactions per month with a 98% resolution rate

Ruby Labs, a software company behind six subscription-based apps, needed a better way to handle rapidly growing customer support demand as its user base expanded. After finding it would be impossible to manage subscription support with staff alone, the company turned to Botpress to help automate tier-1 support across tasks like cancellations, refunds, technical help, and general customer questions.

Using Botpress AI agents, Ruby Labs built a fully automated customer support system for millions of monthly interactions. The result was 4,000,000 chatbot sessions per month and a 98% resolution rate, meaning only 2% of users needed to contact a human after using the chatbot. Botpress helped Ruby Labs scale support efficiently without the costs of hiring a large team.

Ruby Labs

Alex Bogdan

Head of Support