Case Study: hostifAI handles 75% of hotel conversations without humans with Botpress

hostifAI handles 75% of conversations without humans

hostifAI, a certified expert partner of Botpress, wanted a way to provide hotels with multilingual, 24/7 guest support while reducing pressure on front desk and concierge teams. Using Botpress, they built AI-powered Virtual Butlers and Staff Assistants for hotels, helping manage guest requests, answer questions, and support service before and during stays.

With Botpress, hostifAI’s chatbots handled 75% of conversations without a human, achieved nearly 100% read-through rates, and engaged 7 out of 10 guests before arrival. The Virtual Butler also helped streamline internal operations by routing requests like room service and housekeeping to the right teams, improving efficiency, staff morale, and guest satisfaction while driving additional bookings and ROI.

hostifAI

Badr Lemkhente

Chief Executive Officer