Case Study: Extendly reduces call centre volume by 30% with Botpress

Extendly reduces call centre volume by 30% by automating with Botpress

Extendly, a SaaS support provider for HighLevel users, needed a better way to scale its 24/7 technical support. Its existing AI chatbot could only resolve about 5% of conversations without human help, making it difficult to handle growing chat volume while keeping service fast, accurate, and cost-effective.

Using Botpress, Extendly built AI agents trained on custom knowledge bases and integrated them with HighLevel and internal systems through API connections, RAG, and custom UI flows. With Botpress, Extendly increased AI resolution from 5% to over 30%, reduced chats handled by human agents by 30%, and scaled support across more than 1,000 agencies and up to 400,000 end users.

Extendly