Case Study: Serenity AI boosts e-commerce revenue with Botphonic

Serenity AI boosts cashback redemptions 3x with Botphonic

Serenity AI, an e-commerce monetization platform, faced challenges with customer engagement and revenue leakage. Their merchants struggled with low cashback redemption rates, an inability to handle high client volume with human agents, and the long development time required to build their own AI assistant. To solve this, they partnered with vendor Botphonic for its white-label AI voice assistant program.

Botphonic's solution provided an AI that makes human-like calls to customers in multiple languages to explain and activate cashback rewards immediately after a purchase. It also recommends cross-sell products and integrates with existing merchant platforms like Shopify. The implementation saved Serenity AI 12 months of development time, reduced outreach costs by 80%, and led to a 3x increase in redeemed cashback rewards. Furthermore, it boosted cross-sell revenue by 60%.

Serenity AI