Case Study: Surdi Info Service delivers 24/7 reliable information with Botnation AI

Surdi Info Service - Customer Case Study

The customer, Surdi Info Service (a national centre for information on deafness), faced the challenge of delivering reliable, 24/7 information to its users across the country at a lower cost than a traditional live chat. They sought a solution to make finding information on their website more intuitive. To meet this need, they chose to implement a chatbot from the vendor Botnation.

Botnation provided the solution by enabling the communications team to build a chatbot that guides users to the most sought-after information on their website, offering constant availability. The results provided valuable data on user searches, which Surdi Info Service uses to continually improve both its website content and the chatbot's conversational paths to better meet user expectations.

Surdi Info Service

Pauline Descours,

Communication Officer