Case Study: Caen la mer Habitat improves tenant communication with Botnation AI

Caen la mer Habitat - Customer Case Study

Caen la mer Habitat, a social landlord in Normandy with a portfolio of 11,500 homes, sought an additional 24/7 communication channel for tenants to handle simple inquiries without advisor intervention. To meet this challenge, they partnered with Botnation to implement a chatbot solution.

Botnation provided an ergonomic and cost-effective chatbot platform, which Caen la mer Habitat built with an internal project team. The solution, appreciated for its real-time adjustments and responsive support, has achieved a good usage rate. It successfully provides a first level of information and aids navigation for website users, with the team continually refining its performance based on monthly reviews of unanswered queries.

Caen la mer Habitat

Stéphanie Romeuf

Communications Manager